Privacy Policy

TheSween values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or interact with us.

1. Information We Collect

We may collect the following information when you contact us, submit a device, or make a purchase:

Name
Email address
Phone number
Shipping and billing address
Payment information (processed securely by third-party providers)
Device information (console type, serial number, issue description)
Communication history (emails, messages, service notes)

2. How We Use Your Information

We use your information to:

Provide repair and modding services
Communicate about your order or repair status
Process payments and shipping
Improve customer service and operations
Comply with legal obligations

We do not sell or rent your personal information.

3. Device Data & Accounts

Customers are responsible for backing up their data before service.

While we may temporarily access device software strictly to perform requested services:

We do not access personal accounts beyond what is necessary
We do not copy, store, or share personal files, accounts, or data

Any access is limited to completing the agreed-upon service.

4. Payment Information

Payment details are handled by secure third-party payment processors.
TheSween does not store full credit or debit card information.

5. Information Sharing

We may share limited information only when necessary to:

Complete shipping or delivery
Process payments
Comply with legal requirements

We do not share personal information with third parties for marketing purposes.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Cookies & Website Analytics (If Applicable)

Our website may use cookies or analytics tools to improve performance and user experience. These tools do not collect personally identifiable information unless voluntarily provided.

8. Your Rights

You may request to:

Access your personal information
Correct inaccurate information
Request deletion of your information (subject to legal or service requirements)

Requests can be made using the contact information below.

9. Children’s Privacy

Our services are not directed toward individuals under the age of 13, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Discord: https://discord.gg/ng2Zkbh6dA